Meet the Team

Simon Phelan - Director

Simon Phelan is our company director and jewellery bench specialist working specifically with jewellery mounting and repairs. Simon has been working at the Bench since he was fifteen alongside his Father and founder Peter completing a full eleven year apprenticeship to qualify as a master jeweller. His passion for business and innovation drove Phelans to expand and create new and exciting pieces stepping away from our original Luton location and moving into the Milton Keynes retail complex thecentre:mk.

Natalie Church - Manager

Natalie started at Phelans part time whilst studying at university, after completing her degree turned her focus to her workshop skills and developing her knowledge of jewellery design and business and in 2015 accepted the role as store manager. Natalie specialises in coloured precious stones and period style design.

Lorraine Raymond - Assistant Manager

Lorraine joined Phelans in 2006 from Harrods where her experience in luxury branded watches spanned over ten years. Lorraine brings years of high net worth professionalism to Phelan’s with sound knowledge in certified diamond jewellery and solitaire engagement rings.

Carrie Firmin - Full Time Sales Consultant

Carrie has joined us from the public sector, her attention to detail and stringent organisational skills have allowed Carrie to transition with ease into her role to which her skills are vastly utilised. Taking a particular interest in the manufacturing process Carrie enjoys putting her previous skills into ensuring clients are well informed and up to date on their item and time scales.

Melanie McCarthy - Part Time Sales Consultant

Melanie’s passion for customer relations and service excellence perfectly reflects the continual perfectionism Phelans strive for in their customer’s holistic experience. Her enthusiasm for contemporary design and solid store product knowledge means that customers that are looking for inspiration need look no further for the perfect jewellery piece.

Rael Jefferies - Part Time Sales Consultant

Taking a particular interest in wedding bands Rael is our resident photographer creating stunning images of our pieces for stock maintenance and advertising. Rael joins Phelan’s from previous jewellery retail experience and with the move been able to merge her passion and career here at Phelans.

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